Here you will find answers to frequently asked questions.

SHIPMENT

Every Lara Lici piece of jewellery is handmade and lovingly packaged after ordering and payment. This can take 5 – 10 working days. Special designs can take up to 14 working days.

Once your order has been shipped, you will receive an automatic shipping confirmation from us via email. The actual shipping time depends on where you live and is in:

  • Austria: 1-2 working days
  • Germany: 2-4 working days

The indicated delivery times are the usual delivery times estimated by our shipping partners.

Holidays, strikes, postal errors or errors in the specified delivery address, postal overload or unforeseen occurrences may delay delivery. Therefore, no guarantee can be given for a specific delivery date. The delivery time to countries outside Austria and Germany depends on the respective place of dispatch.

The shipping costs depend on your place of residence and vary from country to country.

Within Austria and Germany Lara Lici e.U. covers the shipping costs.

Shipping costs outside Austria and Germany depend on the respective shipping service and are calculated at the checkout.

When shipping to Switzerland or other non-EU countries, additional charges such as customs duties, taxes, etc. may apply. These will be collected by the respective state when crossing the border and can therefore not be accepted by Lara Lici e.U. or refunded.

After your order has been shipped, you will receive an automatic shipping confirmation via email, which contains your tracking number. With this number you can track your parcel at any time.

If there are any delays or obstacles to delivery, it is best to contact the respective carrier by phone – information about these will be sent to you with the shipping confirmation.

Normally an order confirmation will be sent to you by email a few minutes after your successful order.

However, it may happen that our emails end up in your spam folder. Please check your spam folder. If we have received your order successfully, you should find an email in front of it.

RETURN

Yes, you can return your Lara Lici jewellery within 14 days without giving any reason.

Excluded from this are goods that have been specially made according to your wishes and clearly tailored to your personal needs.

Please note that we can only accept completely undamaged and unused jewellery returned in the original Lara Lici jewellery box.

Please note: The immediate cost of returning the item is your responsibility – unpaid return packages will not be accepted and will be automatically returned to you.

You can find more information under RETURN.

If you find out within 14 days that you would like another piece of jewellery better, you are welcome to exchange it. Please send us your Lara Lici jewellery back and simply order your desired piece in our webshop.

Please note that we can only accept completely undamaged and unused jewellery returned in the original Lara Lici jewellery box.

Please also note that you will be responsible for the immediate cost of returning the goods – unpaid return packages will not be accepted and will be automatically returned to you.

Yes, we are happy to repair your Lara Lici jewellery should it break.

For repairs, please send us a photo of your jewellery and the corresponding order number or invoice by email to office@laralici.com. This way we can better imagine the damage and find a solution for the repair. We will contact you as soon as possible to discuss all further details.

Please note that depending on the repair effort and spare parts required, material and repair costs will be incurred. Should the damage be due to a product defect, the repair is of course free of charge.

Repairs usually take 2-4 weeks.

MATERIAL AND CARE

Our Lara Lici jewellery consists exclusively of high-quality materials such as 925 sterling silver, 14 carat gold, precious stones, baroque pearls, shells and silk yarns. These are processed with high precision and attention to detail.

All pieces of jewellery are handmade in our studio and shipped to you from there.

Details of the individual materials can be found here.

Due to their nature Lara Lici jewellery is sensitive and should be worn with care.

Contact with water should be avoided. Further care tips can be found here.

In order to keep your Lara Lici jewellery for a long time, we recommend that you observe the following care tips:

  • Do not spray perfume (it contains alcohol) directly on your jewellery;
  • Be careful when using make-up as it can contaminate the silk yarns;
  • Do not expose the silk yarns to direct sunlight for long periods of time;
  • Do not drop your jewellery – the pieces may break;
  • Your Lara Lici chains of gems should be stored flat;
  • Clean your gemstone jewellery at regular intervals (e.g. with a fibre-free cloth);
  • So that the silver pieces look like new even after years, you should wear them as often as possible;
  • As further protection against silver tarnishing, you can also place a piece of chalk near the silver pieces or alternatively use a silver cleaning cloth for jewellery;
  • Do not wear your jewellery while sleeping, doing sports, swimming or doing any physical work;
  • Try to avoid water and soap contact;
  • Keep your jewellery in the Lara Lici jewellery box and out of the reach of small children.

SIZES, LENGTH, WEIGHT

Our Lara Lici earrings vary in length depending on the design. You can find the actual length in the product information for the respective piece of jewellery.

We would like to offer you the highest wearing comfort with our jewellery. That’s why it’s so important to us that every design is light as a feather.

In order to give you a better overview of the specific weight of your selected piece of jewellery, please look at the product information for the respective design.

Our chains are available in different sizes. Each size can be found under the product information of the respective product.

The chains can also be easily connected and combined with each other thanks to the magnetic fasteners. So you can wear them also perfectly layering.

Yes, the necklaces can also be worn as bracelets – just wrap the necklace several times around your hand and close it with the magnetic clasp. Please note, however, that the chain lengths are naturally adapted to the neck circumference and not to your wrist.