RETURN

You can return your Lara Lici jewellery within 14 days without giving any reason.

Excluded from this are goods that have been specially made according to your wishes and are clearly tailored to your personal needs.

Please note that we can only accept completely undamaged and unused jewellery returned in the original Lara Lici jewellery box.

More details can be found under RIGHT OF REJECT in our GTC.

COST OF RETURN

The direct costs of returning the goods are to be borne by you – return parcels sent freight collect will not be accepted and will be automatically returned to you.

HOW DO I RETURN A PIECE OF JEWELLERY?

  1. send us an email and inform us that you want to return your piece of jewellery. Use the following email address: office@laralici.com and the subject: RETURN. Please include your full name, order number, reason for return and your full address.We will reply within 24 hours.
  1. Take care to pack the jewellery neatly and break-proof. Returns must be returned in the original Lara Lici jewelry box. It is best to place them in a small shipping box (to save shipping material and to be environmentally friendly, you can use the box we send you). Please do not send your jewellery in an envelope, as this could damage the jewellery box and break the shells.
  1. To return your Lara Lici jewellery, please fill out this form (link to download the form) and enclose it with the package.
  2. Send the parcel with any shipping company to

Lara Lici e.U.

Stiftgasse 19/7
1070 Vienna
Austria

Please note that you are liable for lost or damaged products due to insufficient packaging or insufficient sealing of the packaging. We therefore always recommend registered or insured shipping.

RETURN PROCESSING

All returns will be processed within 21 days. Refunds will be made using the original payment method used at the time of purchase.

If you have any questions we are there for you! Just write us at office@laralici.com.